Privacy Policy

1. Introduction

Viable Pathway Pty Ltd ("we", "us", "our") is committed to protecting your privacy and ensuring your personal and organisational information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our web application, API services, or website (collectively, the "Services").

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information when you use our Services:

a. Account Information

• Name, email address, and company name (for account creation and communication).
• Login credentials (securely stored and encrypted).

b. Activity Data and Emissions Information

• Organisational activity data provided by you (e.g., electricity use, fuel consumption, business travel).
• Emissions factors and calculated projection data generated through the Viable Pathway calculation engine.

This information may include commercially sensitive data but is not used to identify individuals.

c. Automatically Collected Information

• Browser type, operating system, IP address, and usage statistics.
• Aggregated analytics (e.g., pages visited, features used) for performance improvement.

3. How We Use the Information

We use collected information to:

• Operate, maintain, and improve the Services.
• Generate greenhouse gas (GHG) projections and transition plan scenarios.
• Provide technical support and respond to enquiries.
• Conduct research and analysis to improve model accuracy and trend data.
• Comply with legal or regulatory obligations.

We may store anonymised or aggregated emissions data for research, validation, and benchmarking purposes.

No identifiable company data will ever be published or shared without explicit consent.

4. How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards to protect information, including:

• Encrypted data transmission (HTTPS / TLS).
• Secure hosting on reputable cloud providers (e.g., AWS).
• Role-based access controls and audit logs.
• Regular security monitoring and backups.

Despite these measures, no online system is entirely risk-free. Users are responsible for maintaining the confidentiality of their credentials.

5. Data Retention

We retain your information for as long as necessary to provide the Services and meet legal obligations.

You may request deletion of your account or data at any time by contacting us at info@viablepathway.net.

6. Sharing and Disclosure

We do not sell or rent your information to any third party.

We may disclose data only in the following limited cases:

• To service providers who help us operate the platform (e.g., hosting, analytics), under strict confidentiality agreements.
• When required by law, regulation, or court order.
• With your explicit consent.

7. International Data Transfers

Our cloud infrastructure may store or process data in other jurisdictions.

We take reasonable steps to ensure that any overseas recipients comply with privacy standards equivalent to the Australian Privacy Principles.

8. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at info@viablepathway.net.

We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

9. Cookies and Analytics

We use cookies and similar technologies to improve your experience and gather usage insights.

You can disable cookies in your browser settings, but some features may not function properly.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

All changes will be posted on this page with a new "Effective Date".

Continued use of the Services after updates constitutes your acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

info@viablepathway.net